Hi Judy,
Sorry, I disagree with you as I submit poor listening skills are responsible for more problems than poor speaking skills are.
(One of the most famous results of poor listening was the British "Charge Of the Light Brigade" during the Crimean War resulting in the deaths of many.)
If a person speaks in such a manner as to not be understood, the listener can ask them to clarify what they said. On the other hand, if someone does not listen as well as they should and misunderstands what was meant, there is no built in check as there is in speaking.
The FACTS are the AVERAGE persons listening comprehension skill level is LESS than 23%.
While working for National Cash Register Company building the large main frame computers, I took a series of management classes given by a company who was then one of the top management training companies in the world.
(It was Dr. Vander Water & Associates and I hope I spelled their name right.)
One of those classes they gave was on the normally untaught, yet very important, skill of listening.
(Were I running things, classes on proper listening skills would be mandatory and would start in kindergarten.)
Our class was made up of members of management & we were all supervisors of one type or another. Nearly all those in the class were college graduates & most supervised engineers.
(Others supervised accounting, personal, purchasing, production control, inspection,
shipping/receiving and production.)
As part of a supervisors job is to listen to their employees as well as those they report to, their ability to listen effectively is very important. Yet, when we were both told we would be tested on our listening skills, when it was written on the chalk board for all to see and we all should have known we were being tested, our average score was ONLY 23 percent!
ONLY TWENTY THREE PERCENT when
people who SHOULD have higher skills than the average person and KNEW they were being tested took a listening skill test!
THAT IS TERRIBLE!
IF our class of mostly college graduate supervisiors, who should be able to listen better than most only scored 23%, what percent do you think most people listen at?
I can guarantee you it is LESS than that!
Please, Take Care!
Neil
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