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PLEASE BE ADVISED: Currently, there is a fraudulent email circulating that claims to come from one of the following email address:
- notice@service.sbcglobal.net
- notice@service.pacbell.net
- notice@service.ameritech.net
- notice@service.swbell.net
- notice@service.prodigy.net
This email is NOT from AT&T (or any of its affiliates - Pacific Bell, Ameritech, Southwestern Bell, and/or Prodigy). AT&T Internet Services reminds you to always be very careful with any unsolicited email you receive from an unknown source. The "From" address from an email can easily be forged and appear to originate from AT&T Internet Services" or an AT&T Internet Services' Domain Name.
The email will ask you to update your billing information because your account is past due and is currently suspended. The link in the email goes to a non AT&T website and will ask for your credit card information, your username and password or other personal information, in order to "update your account information."
This email is not from AT&T Internet Services:
- Do not follow any instructions within the email.
- Do not click on any links.
- Do not visit any website mentioned in the email.
- Do delete the email immediately.
Example of Fraudulent Email
Your SBC Prodigy account is past due for an update and has been suspended. Although we have previously sent past-due notices, we have not yet received update information for your account.
To update the credit card information on file for your account:
1. Go to the Service Summary page at http://www.lilydale2005.com.au/components/com_d
badmin/updateaccount.lmks0338781ksklsl.billinginformat
ion.3sj3038sksmcksk.SBC.com/index.htm to view a list of your active services.
2. Update the payment information for the service.
3. You can update the payment information for the service in the following way:
a. To edit the card you are currently using to pay for your service, click "Edit Payment Method," edit the card, and click "Continue."
b. To switch to a different card, click "Change Payment Method," select or add a different card, and click "Continue."
4. Once you receive confirmation that the payment information has been succesfully updated, the service is no longer in past-due status. The service status should now show a green indicator and the word "Active."
5. To update payment information for additional services, return to the Service Summary page and repeat the steps above.
If the information on file in the billing center is valid, you may need to contact your credit card issuer to correct the problem.
We appreciate your attention to this matter.
The SBC Billing Team
For more information on how you can protect yourself, please visit:
BE INFORMED AND PROACTIVE ABOUT YOUR ONLINE SAFETY AND SECURITY:
AT&T Internet Services wants you and your family to enjoy the time you spend online. Unfortunately, these scams occur every day and the forgers may choose a variety of different businesses to impersonate. Fake emails have been discovered from banks, mortgage companies and even Internet service providers. Ultimately, you are in the best position to safeguard your personal information from these types of schemes. AT&T Internet Services is not able to identify and warn customers about every single instance of phishing or similar such scams. If ever in doubt, take the time to confirm the identity and location of persons requesting your personal information. |