Hi Dearheart,
Beautiful write up.
I personally think, the problem lies in that we tend to act in an agressive manner when in a position like this which simply creates a loser-loser situation. Now the answer is not in the opposite either, which would be a totally passive reactions. I belive the answer lies in being 'assertive'
Standing up for your rights but being diplomatic and non-threating. In fact being assertive is what my forum post today is all about. If you care to see it, you'll find it at, http://community.adlandpro.com/forumShowPost.aspx?PostID=133700
Thanks Kathy for sharing
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