Hi James,
If you have both on and turn one of them off and you still can't get on, TURN off your computer and or restart it....THEN try to get going again. But make sure only one of them is running to see if this is the problem. I can usually run both, but some computers freeze when both are up and running or they have issues when both R open. Hope this helps a bit.
Also go to tools, Then Internet Options and then clear your cookies and Temp. Internet pages...
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