Hi, Amanda
Glad you were able to re-post. For everyone else's benefit, I was deleting a duplicate post and lost Amanda's reply to it also--didn't realize that would happen!
Now, for your comments and questions, Amanda.
Your wishing all states had the same laws gets into the subject of state's rights and I'm not an expert there. I will say that the US has a long history of trying to strike a balancing act between federal and state law. Natural-born citizens don't have any easier time of navigating the confusing issues than you do.
With regard to real estate, some states are 'mortgage' states and some are 'trust deed' states, although we use the term mortgage for convenience. The difference is whether a foreclosure requires a court order or not.
Utah is a Trust Deed, or non-judicial foreclosure state. Once the process described in my story is done, it's done. The new owner may have to go to court to evict the previous owner, but it will eventually come about, because ownership rights are terminated by the foreclosure.
In a judicial foreclosure state, it's quite a bit more complicated and a redemption period of sometimes as much as six months allows the previous owner to regain title.
Anyone wanting to know which way it is in their own state can contact their equivalent of the Division of Real Estate, which should be a state agency, accessible through the state website.
But, Amanda, I sense that it isn't just this issue that's causing your frustration. In fact, what you are experiencing is a customer service issue, and it may have to do with just the individual you are speaking with at any given time. Calling back may get you someone who is more competent, more caring or both.
When I encounter a situation like this and the first person I speak to can't answer my question (or give me a satisfactory answer), I ask to speak to a supervisor. I find that people are more cooperative if I say something like 'I understand that you are only doing your job, and I'm not upset. However your answer doesn't meet my needs. Is there someone else who may be able to authorize special handling?'
I only bring out the claws when someone obstructs my climb to the top person or when the top person won't make reasonable accommodation.
If someone were to say to me I have no clue, and then wait for my response, I would ask to speak to someone who does have a clue. I wouldn't be particularly kind, either. That's indifference, and it's entirely inappropriate from customer service.
Over, under, around or through the obstructions, I usually find a way to get what I want, or a reasonable compromise. If you ever get stymied and don't know where to turn next, feel free to ask me if I know. If I do, I'll be glad to share.
Cheri
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