Hello Rebecca.
Unfortunately, if you do not have the know how, as Kate has replied in her post, you have to get the professionals in.
I'm sorry but your Mom will have to as well, this is not an easy program to get out & it would be pointless in me telling you how I got rid of it as it could be hiding in totally different places on your PC and other places again on your Mom's.
Do you know anyone who would have a look at it for you?
Best tell your Mom not to contact anyone until her system is cleared, or she will just spread it like she has to you, also be careful yourself about contacting people.
Your Security Friend in Las Vegas.
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