The special holiday season is here again and many people in business
are looking forward to seeing some good results from their labor - from loyal
customers. Likewise, some customers are looking for “Christmas” specials from
business owners. But whatever the outcome from personal expectations, the loyalty
of clients and customers mean very much for all successful and aspiring
business owners. Below is an interesting view on this issue:
“Nine Ways to
Increase Customer Loyalty”
“Nine Principles”
By following these basic nine principles and
putting them into practice at your organization, you will foster a culture of
greater loyalty and engagement that will reward you with greater profits.
- Give
customers what they expect. Satisfaction is the difference between
customer expectations and actual service delivery.
- Go
beyond simple reward programs. Points and rewards encourage repeat
purchases but don't actually build loyalty.
- Turn
complaints into opportunities.
Details are at: http://www.crmbuyer.com/story/60426.html You are welcome to discover Tune Flow Digital Music Online.
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