Hi Lorraine,
I seldom use either. I would liken it to standing the street and shouting across the street. Many other people would hear the conversation.
Also at the time I think of feedback, I haven't anything to say. Then when a feedback, compliment comes to mind, it is easier just to go straight to the person.
However, as mentioned above, some use this consistently setting specific time apart each week to use this tool.
It's there, whether we use it or not.
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