Hi ,
lets chew awhile of why we all need to Stay proactive and keep gathering customer service ideas.
Neither Sears nor Sleep Country Canada have achieved their success by doing the same thing for the last thirty years, or by simply reacting to customer complaints. Listen to your customers and find out what kind of special customer service they want. You can do this formally, by creating a customer satisfaction feedback form that you enclose with every sale or post on your website, or informally, by asking them for their customer service ideas when they're in your store or office. Shiny customer service is service that’s responsive to customers' needs.
Customers are tired of dealing with retailers that ignore customer service or only pretend to have it, and as always, they’re voting with their dollars. Shiny customer Service will draw customers to your product or service, rather than a competitors', and bring them back in droves. Share with us ways you stay proactive, To Our Success my Friends :-) Lee
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