Update: National Suicide Hotline
to Operate Two Additional Weeks

As NAMI reported yesterday, the nation's largest suicide hotline, 1-800-SUICIDE, is scheduled to go out of service. But instead of this occurring on Saturday, August 12, as previously announced, the operator of this hotline has been given a two week extension. Negotiations are still in progress that may prevent the number from going out of service. However, NAMI is still urging the public to be aware that the alternative number for those in crisis is 1-800-273-TALK.

This number will put callers in touch with the federally-funded National Suicide Prevention Lifeline, a service that has been in operation since January, 2005. It functions as a central switchboard to immediately connect callers to virtually the same network of certified, local crisis centers accessed by 1-800-SUICIDE. So callers can receive counseling or emergency services, if needed, close to home.

All calls to the 1-800-273-TALK Lifeline are private and confidential. Confidentiality of personal information and of personal disclosures during calls is a high priority for the parties involved in operating the Lifeline.

The federal Substance Abuse and Mental Health Services Administration (SAMHSA) is working with the National Suicide Prevention Lifeline and the entire suicide prevention community to ensure that every call for help during a suicide crisis is answered. Some of the measures being put in place include:

Ensuring that the entire suicide-prevention community is working the phones and Internet to make sure that all referring agencies know that 1-800-273-TALK is the number to call for suicide intervention.

Notifying service providers, including directory 411 and 211 operators, that 1-800-SUICIDE is scheduled to go out of service in two weeks, and to direct callers to 1-800-273-TALK for help.

Redirecting callers who call 1-800-SUICIDE to call 1-800-273-TALK through a recording.

NAMI will continue to stay involved with these efforts and will distribute additional information as it becomes available.

NAMI urges you to help distribute this alert in your community. Together, we can ensure that every call for help is answered.

Thank you,