i don't use the can we chat button at all. i just respond on here instead. glenn

John, That doesn't seem like the answer. Whether you have an e-mail address posted or not, it you are on line, that little orange "chat with me" appears under the profile picture. For now, I will leave the contact e-mail. Good of you to stop in and "chat with us"

Well Jennifer, you gave it a try. That's the spirit. Somewhere out there is an answer.

Hi John, Here we can leave a message and the largest percentage of people never come back to see what is answered. With chat there is instant back and forth conversing.

you dont change anything but the option to chat or not to chat? everything else you just skip! thats the only solution i can come up with. I hope i can help in other ways too? and i hope that said info does the trick for you. anytime, Mary anytime! have a good one. http://moneypumps.com/flash/tmobil8