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12Daily Pro A Scam?
By Trina L.C. Schiller
The latest rage on the net is the 12Daily Pro, paid for surf program. Everyone is raving about it. But, is it on the level? I have to wonder...
Let's start from the beginning.
When I originally went to the 12DP web site, I read through it and my first impression was this: Why would people pay to surf other people's web sites? I wasn't impressed with what I saw, so I didn't give it further thought; I closed the page and went on with my regular activities.
After being approached by numerous people, to join this program, I yielded to the pressure and joined. I figured that I would use it as my test program, and give it a year before rendering an opinion, and writing a review.
As you have noticed, I couldn't wait 12 months to release my impression of 12DP. Here is my report, based on my own experience.
I joined as a free member, at least for the first 7 days. After that, you are required to buy upgrade units. What that is exactly, still is a bit fuzzy to me. I bought two upgrade units, at $6.00 each.
I went into my members area and set about making sure that all of my information was complete, and to add my web site link to the rotation. And this is where I ran into my first snag.
The script they were using was not working, and would not allow me to complete the process of adding my link. Every time I would click on the submit button, I would be redirected back to my account summary page, and the link would not be added.
As you can imagine, this was quite frustrating. I then went to the FAQ area, to see if I was doing something wrong. I found no information there, pertaining to my dilemma. I clicked on the contact link, and was taken to their support ticket page. I thought, okay, I'll let them know what is going on, and they'll fix it. No big deal.
This is where I ran into my second snag.
After registering for the support site, I logged in and much to my surprise, the link to submit a ticket was not there. I could view tickets, troubleshoot, read the knowledge base, but as for submitting a ticket, no dice. My frustration was mounting.
I took upon the task of doing a whois search, in order to find contact information, because there is no such information anywhere on their site. I found what I was looking for, and sent them an email, explaining that there was no way for me to submit a support ticket, and telling them about my link rotation problem. I sat back and waited for a response. In the meantime though, I kept surfing every day.
More than a week went by and I received no response from 12DP. During my waiting period, I kept going back to the support site, and one fine day, the submit a ticket link appeared. So, I submitted a ticket about the fact that my link wouldn't be added to the rotation as it should be, and I let them know that I was not happy at the lack of response I received from the email I'd sent.
More time passed, and finally, I was able to get my link into rotation. However, I still had received no response from the support team whatsoever.
Out of curiosity, I went back to the support site, and selected, View Tickets, to see the status of my ticket. It had been closed. They closed it without a single response, not even a note to say the problem had been fixed and sorry for the inconvenience. Nothing.
I wrote to them and asked them why they had closed the ticket without responding, and guess what... They didn't respond to that one either. Now I was really frustrated with the powers that be at 12DP. I do not, as a paying customer, appreciate being ignored. I would never treat one of my customers with such disregard.
When my first upgrade had expired, I had made a whole $3.84. I paid in $12.00 and received a payment of $15.84. Okay, they paid me. So, I bought another two upgrade units for another $12.00, and kept surfing.
Then I noticed that I was not being credited for all of the surfing I was doing. I'd surf 50 sites and get credit for 9, or 12 sites, or I would only be permitted to surf 9 sites in a day. So, I wrote to support again. This time I asked them why I wasn't receiving proper credit. Then I asked them why my second (pending) pay out was only $11.52, not even the $12.00 I had spent for the upgrades. I LOST MONEY!
I did get a response this time, but it wasn't at all what I had expected. The reply I got was to tell me that I had submitted my ticket to the wrong department! Can you believe it?
Now this really made me angry! Just so that it is understood, when you submit a support ticket, they give you four very specific options for a topic. None of those topics were related to my problem. So what was I supposed to do? I did what anyone would do, and submitted my ticket to the category that was closest to my query.
I wrote back and let them know what I thought about the reply I finally received. I told them that I felt that their customer service sucked and I was very unhappy with their program. I asked for a refund on my last upgrade (the pay out on it is still pending), and told them I was going to cancel my account. I also told them that I was planing to write this review.
As you may have guessed, I have not heard from them.
So let's recap:
1. I lost three weeks of page views because their script would not allow me to add my link.
2. They never responded to my help request.
3. I was cheated out of surfing credits, which caused me to lose page views for my site, as well as actual cash.
4. The one and only response I received through this whole period was a rude comment that I submitted my problem under the wrong topic.
I don't care how many members a business has, there is no excuse for shoddy customer service, and the way that I have been treated by 12DP. If their membership is so large that they can't answer people who submit support tickets, then they need to hire on more help. (I wonder how many people are having troubles, if they cannot answer one customer.)
Now, the problems I have experienced are not the only problems with 12DP. Since going live, they have had chronic problems with their payment processors. First they discontinued their contract with E-gold. (A payment processor that I wouldn't work with anyway.) Then they joined forces with EMO, a new processor on the block. After doing that, StormPay issued an ultimatum, stating that 12DP must use them exclusively, or not at all. So, 12DP dumps EMO. Now, 12DP claims that they are having problems getting their funds released by StormPay. Is this company being run by professionals, or a couple of high school kids?
Who will suffer because of this? The program members, that's who.
The people behind 12DP obviously hung out their Internet shingle before their system was ready. Their scripts were not tight, their payment process was not secure, and their customer service is non-responsive. They were not prepared to handle a membership as large as the one they drew.
Are they a scam? I wouldn't go that far, but I will say that to join their program is a waste of time and money. I will be deleting my account, as soon as I get my money, and I would recommend to everyone else to do the same.
Copyright © 2006
The Trii-Zine Ezine
www.ezines1.com
About the Author:
Trina L.C. Schiller
Publisher - The Trii-Zine Ezine - Internet marketing and home business resources and information. Serving online professionals since 2001.
http://www.ezines1.com/triizine
http://www.trinaschiller.ws
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