I have to tell you ladies-messing with customer service folk is often the highlight of my day! I was trained in customer service when you had to have an actual mirror on your desk because the customer should hear the smile in your voice! And supervisors were on headsets to make sure-LOL So-I start each call with Sweetheart, Dahlin' or Honey and instantly create a surrogate grandchild to help out a sweet old lady. By the end of the call, I'm sending hugs to kids, wives and kitties and a good time has been had by all. My daughter thinks this is a hoot-for me it's entertainment.
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