Hi Johnny;
Nope, I'm not talking about a soft sales approach OR beating around the bush. I'm talking about developing respect and familiarity with people BEFORE we try to sell them anything.
Do you know why so many big companies use celebrities to endorse their products? Because the celeb has "familiarity" with the public. They think... oh, I know who that is. If he says it's good, it must be. Nevermind the fact that the celebrity is paid to say it, the familiarity aspect still works.
The same thing happens when we read a story about a business in a magazine. Oh, if Oprah says this is a good book, it must be.
Familiarity builds trust. Trust inspires people to buy. You don't build familiarity by saying "buy this, buy that, buy this, buy that" to a bunch of strangers that don't know you. But, if they know you and like you, they will come see.
When it comes to sales approach, there is not just the soft sell and the hard sell. I don't like either of those. I prefer to generate interest, have the customer come to me instead of pitching them - and then assume the sale. Works like a charm.
But, in this case, I am not talking about sales style. I am talking about building familiarity and trust.
: )
Linda
I hate when people beat around the bush, too. If a telemarketer calls, they have 30 seconds to get to the point before I hang up.
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