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Thomas Richmond

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I found this to be very Encouarging! :-) Super Seo Submitter resovled!
6/2/2008 6:41:31 PM
The issue is now resolved.

Here is an intial report on the outage from theplanet.com Forum


This evening at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost.

We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department.

This is a significant outage, impacting approximately 9,000 servers and 7,500 customers. All members of our support team are in, and all vendors who supply us with data center equipment are on site. Our initial assessment, although early, points to being able to have some service restored! by mid-afternoon on Sunday. Rest assured we are working around the clock.

We are in the process of communicating with all affected customers. we are planning to post updates every hour via our forum and in our customer portal. Our interactive voice response system is updating customers as well.

There is no impact in any of our other five data centers.

I am sorry that this accident has occurred and I apologize for the impact. Thomas R. Admin

http://SuperSeoSubmitter.Com
AT YOUR SERVICE. Drop A Line With The Pros!! http://www.goneclicking.com/?rid=7178 http://www.protrafficshop.com/?rid=5719 Chief Administrator & Support
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Re: I found this to be very Encouarging! :-) Super Seo Submitter resovled!
6/2/2008 7:37:41 PM

Thomas, I have been missing you very much.  Please come visit and post in our forum. We have a new Poet for June.  Your visit would be welcome.

http://community.adlandpro.com/forums/19049/ShowForum.aspx

Your friend,

Sara

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Thomas Richmond

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Re: I found this to be very Encouarging! :-) Super Seo Submitter resovled!
6/2/2008 7:46:52 PM
Thanks Sara , be right over! :)
AT YOUR SERVICE. Drop A Line With The Pros!! http://www.goneclicking.com/?rid=7178 http://www.protrafficshop.com/?rid=5719 Chief Administrator & Support
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Re: I found this to be very Encouarging! :-) Super Seo Submitter resovled!
6/2/2008 8:59:22 PM
Hello Thomas,

I'm sorry to hear about the incident.  Thank you for letting us know.

God Bless
Gaby

God Bless Everyone
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Thomas Richmond

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Re: I found this to be very Encouarging! :-) Super Seo Submitter resovled!
6/2/2008 10:09:13 PM

Yes unfortunetly God even humbles me when needed. But were all good now. Ready for that new team build coming up in a few days for everyone! Watch for it!! :) God_bless you Gaby Thank you :)

AT YOUR SERVICE. Drop A Line With The Pros!! http://www.goneclicking.com/?rid=7178 http://www.protrafficshop.com/?rid=5719 Chief Administrator & Support
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