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Mahlon Grube

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Wordperfect Help Desk
1/10/2008 12:35:31 AM


This is a true Story from the WordPerfect helpline. Needless to say, the help desk Employee was fired; however, he/she is currently suing the Word Perfect Organization for "Termination without Cause."

Actual dialogue of a former WordPerfect Customer Support Employee with a caller:

"Ridge Hall Computer Assistant; may I help you?"
"Yes, well, I'm having trouble with WordPerfect."
"What sort of trouble?"
"Well, I was just typing along, and all of a sudden the words went away."
"Went away?"
"They disappeared."
"Hmm. So what does your screen look like now?"
"It's blank; it won't accept anything when I type."
"Are you still in WordPerfect, or did you get out?"
"How do I tell?"
"Can you see the C: prompt on the screen?"
"What's a sea-prompt?"
"Never mind. Can you move the cursor around on the screen?"
"There isn't any cursor, I told you, it won't accept anything I type."
"Does your monitor have a power indicator?"
"What's a monitor?"
"It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"
"I don't know."
"Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
"Yes, I think so."
"Great. Follow the cord to the plug, and tell me if it's plugged into the wall."
".......Yes, it is."
"When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
"Well, there are. I need you to look back there again and find the other cable."
"......Okay, here it is."
"Follow it for me, and tell me if it's plugged securely into the back of your computer."
"I can't reach."
"Uh huh. Well, can you see if it is?"
"Even if you maybe put your knee on something and lean way over?"
"Oh, it's not because I don't have the right angle - it's because it's dark."
"Yes - the office light is off, and the only light I have is coming in from the window."
"Well, turn on the office light then."
"I can't."
"No? Why not?"
"Because there's a power outage."
"A power...A power outage? Ah, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"
"Well, yes, I keep them in the closet."
"Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
"Really? Is it that bad?"
"Yes, I'm afraid it is."
"Well, all right then, I suppose. What do I tell them?"
"Tell them you're too stupid to own a computer."
God Bless You, Mahlon Grube I help people in MLM Succeed.
Re: Wordperfect Help Desk
1/10/2008 12:45:53 AM
Hello Mahlon,

What can I say but "They walk among us", the employee should of never have made that remark but Good Lord from what planet did the caller come from.
Thanks for sharing the story with us, it's pretty funny.

God Bless

God Bless Everyone
Sheryl Loch

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Re: Wordperfect Help Desk
1/10/2008 1:47:21 AM

I think the Live Help person was being nice!!
I have had the pleasure of working a help line - there are soooo many stupid people.
You should get hazardous duty pay anytime you deal with the general public!

Thanks for the 2nd laugh tonight!
Mahlon, you are on a roll!!
Hey, maybe the live help guy should put a jellyfish in the stupid guys shorts!

Sheryl Loch ~ allmylovecrafts

Beryl Payton

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Re: Wordperfect Help Desk
1/10/2008 6:29:50 AM

Hi Mahlon,

The live help desk person should not have called them stupid especially where they heard it anyways.

But OMG how stupid can one person be.

I've had the pleasure of doing this type of work and Lord only knows how much patience you really need to do this.

I agree with Sheryl, this situation and anytime you have to deal with the public should pay you hazardous duty pay.

It wasn't funny, but it was FUNNNNNNY.  Thanks for the second laugh this morning.

            thanks-22.gif picture by jeana900



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Re: Wordperfect Help Desk
1/10/2008 6:34:46 AM
What a story to wake up to a next day! Thanks for the laugh.

Best Wishes, Judyth Babbar Builder Team Coach Jacksonville, North Carolina

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