The reason they got through PayPal is because I used my debit card, not a direct link from a PayPal button. PayPal did a search on the merchant name, while I was on the phone with them and found that they were listed as a scam.
My first query was done through postal mail, but the second was over the phone. PayPal had just received my chargeback request form when I called them. I needed to send another form regarding the new charges, but this time they gave me a fax number, to speed things up.
I don't have any problem with PayPal, or the way they're handling this at all.
My first query could've been faxed to them, except that I was not looking for the fax number on the site, and sent it snail mail. My bad.
Like I said, I will get my money back, and I am satified with PayPal's handling of it. My debit card has been canceled, and a new one is on its way.
Trina
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