Here's a PayPal phishing email I received. I've included the header, the email itself, and PayPal's spoof department.
I thought you should see all this information in one place, to see the process of reporting fraud emails.
Be safe!
Toodles,
Lisa :)
The email header:
Return-Path: <
service@paypal.com>
Received: from
etsws01.ets.biz (ns0.ets.biz [217.160.207.55])
by svr6.marketrends.net
(8.13.6/8.12.7) with ESMTP id
k7T177Qq032690
for <
editor@lisareddell.com>; Mon, 28 Aug
2006 18:07:07 -0700 (PDT)
(envelope-from
service@paypal.com)
Message-Id: <
200608290107.k7T177Qq032690@svr6.marketrends.net>
Received:
from home-61.177.smanet.ro [89.32.61.177] by etsws01.ets.biz
with
SMTP;
Tue, 29 Aug 2006 02:04:27 +0100
From: "
service@paypal.com"<service@paypal.com>
Subject:
PayPal Notification: Confirm Transaction
Date: Tue, 29 Aug 2006 04:05:07
+0300
MIME-Version: 1.0
Content-Type: text/html;
charset="Windows-1251"
Content-Transfer-Encoding: 7bit
X-Priority:
1
X-MSMail-Priority: High
X-Mailer: Microsoft Outlook Express
6.00.2600.0000
X-MimeOLE: Produced By Microsoft MimeOLE
V6.00.2600.0000
To: undisclosed-recipients:;
The email itself:
Dear member,
This email confirms
that you have paid orders@dell.com $699.99 USD using PayPal.
This credit
card transaction will appear on your bill as "PAYPAL *DELL
INC".
Payment Details
| Item # |
Item Title |
Quantity |
$669.95 USD |
$669.95
USD | |
Shipping & Handling via USPS First Class Mail to
154XX (includes any seller handling fees) |
$19.16 USD |
| Shipping Insurance (optional): |
-- |
| Sales Tax (6.000% inPA) :
|
$10.88 USD |
|
| Total: |
$699.99 USD |
Shipping Information
| Shipping Info: |
|
Wayne E Bakewell 16 elm st Brownsville, PA 15417 United
States
|
| Address Status: |
|
Confirmed |
If you have questions about the
shipping and tracking of your purchased item or service, please contact the
seller orders@dell.com.
Do you confirm this transaction?
If this transaction was not made by you please immediately take the following
steps:
- Login to your account by clicking on the link below
- Provide requested information to ensure you are the owner of the account
- Find this transaction in HISTORY and click 'Cancel
Transaction'
Thank
you for using PayPal!
The PayPal Team
The HTML Coding:
PayPal
BODY, TD {font-family: verdana,arial,helvetica,sans-serif;font-size: 12px;color:
#000000;}
LI {line-height: 120%;}
UL.smallBorder {margin:10px 5px 10px 20px;}
LI.smallBorderLi {margin:0px 0px 5px 0px;}
UL.Narrow {margin:10px 5px 0px 40px;}
HR.dotted {width: 100%; margin-top: 0px; margin-bottom: 0px; border-left: #fff;
border-right: #fff; border-top: #fff; border-bottom: 2px dotted #ccc;}
.smallEmphasis {font-family: verdana,arial,helvetica,sans-serif;font-size:
11px;font-weight: bold;color: #000000;}
.serifBig {font-family: serif;font-size: 20px;font-weight: bold;color: #000000;}
.serif{font-family: serif;font-size: 16px;color: #000000;}
.sansSerif{font-family: verdana,arial,helvetica,sans-serif; font-size: 16px;color:
#000000;}
.heading {font-family: verdana,arial,helvetica,sans-serif;font-size:
18px;font-weight: bold;color: #003366;}
.subHeadingEoa {font-family: verdana,arial,helvetica,sans-serif;font-size:
15px;font-weight: bold;color: #000000;}
.subHeading {font-family: verdana,arial,helvetica,sans-serif;font-size:
16px;font-weight: bold;color: #003366;}
..sidebarText {font-family: verdana,arial,helvetica,sans-serif;font-size:
11px;color: #003366;}
.sidebarTextBold {font-family: verdana,arial,helvetica,sans-serif;font-size:
11px;font-weight: bold;color: #003366;}
.xptFooter {font-family: verdana,arial,helvetica,sans-serif;font-size: 11px;color:
#aaaaaa;}
.button {font-size: 13px; font-family: verdana,arial,helvetica,sans-serif;
font-weight: 400; border-style:outset; color:#000000; background-color: #cccccc;}
.smaller {font-family: verdana,arial,helvetica,sans-serif;font-size: 10px;color:
#000000;}
.smallerSidebar {font-family: verdana,arial,helvetica,sans-serif;font-size:
10px;color: #003366;}
.emphasis {font-weight: 700;}
table#invoice, table#invoice_controls, table#invoice_note { width: 600px;}
table#invoice_note {margin-top:10px; margin-bottom:10px;}
table#invoice_controls {text-align: right;}
table#invoice {border-collapse: collapse; border:1px solid #aaa; }
table#invoice td {font-size:11px; border:1px solid #ccc; padding:2px;}
table#invoice td.field_label_right, table#invoice td.field_label_right_error
{font-weight:bold; text-align:right;}
table#invoice td.field_label_right_error, table#invoice td.field_label_error
{color:red;}
table#invoice tr.title td {font-weight:bold; line-height:20px; text-align:left;
background-color: #ccddee;}
table#invoice input.readonly {border:0px none; text-align:right}
table#invoice input.readonly_currency {border:0px none; width:10px}
.field_error, .field_error input.readonly_currency {background-color:#FF3333;}
.currency_highlight {background-color: #ffffcc;}
.tax {font-weight: 400; float: left;}
table#invoice td span.curr {float: left;}
table#invoice td.currency {border-right:1px solid #fff;}
table#invoice td.calc {font-weight:bold; text-align:right;}
.inlineBlue {color: #00f;}
.small {font-size: 11px; font-weight: 400;}
HR.solid {width: 100%; margin-top: 5px; margin-bottom: 0px; border-left: #fff;
border-right: #fff; border-top: #fff; border-bottom: 2px solid #999;}
.large {font-size: 17px;}
.smallVerdanaGrey{font-family: verdana; font-size: 10px; color: #999999;}
.smallVerdana {font-family: verdana; font-size: 10px; color :#000000;}
.smallArial {font-family: arial; font-size: 13px; }
.smallArialBlue {font-family: verdana; font-size: 9px; color: #0000FF;}
.smallVerdanaGreen{font-family: verdana; font-size: 10px; color: #666666;}
.smaller {font-size: 10px; color: gray;}
.larger {font-size: 18px; font-family: arial; font-weight: 600; }
.longTableValue{word-break:break-all;}
.longSideBarText{width:190px; word-break: break-all;}
Dear member,
This email confirms that you have paid orders@dell.com $699.99 USD using PayPal.
This credit card transaction will appear on your bill as "PAYPAL *DELL INC".
Payment DetailsPurchased From:Dell.Inc
Item #Item TitleQuantity
My email to PayPal:
Original Message Follows:
-------------------------
Good Morning,
I
received two of the same email in my inbox this morning. I have not
had any
transactions in my account for the shown amount. I do not show
any odd
activity either in my history.
I am including the header, the actual email
and the html coding for you.
Sincerely,
Lisa Reddell
editor@lisareddell.comPayPal's Reply
Dear Lisa Reddell,
Thank you for contacting PayPal about a fraudulent
(spoof) email or Web
site. We appreciate you bringing this suspicious email
to our attention.
We can confirm that the email you received was not sent
by PayPal. Any
website which may be linked to this email is not authorized
or used by
PayPal.
Our fraud prevention team is working to disable
any website linked to
this email. In the meantime, please do not enter any
information into
this website. If you have already done so, you should
immediately log
into your PayPal account and change your password, as well
as your
security questions and answers. We also recommend that you contact
your
bank and credit card company immediately.
Please follow the
instructions below to report an unauthorized
transaction associated with
your PayPal account:
If you are able to log into your PayPal
account:
1. Log in to your account at
https://www.paypal.com2. Select the
"Resolution Center" subtab.
3. Click "Open a dispute."
4. Select
"Unauthorized transaction," then click "Continue."
5. Enter or select the
transaction ID for the transaction you would like
to dispute, then click
"Continue."
6. Complete the report for Unauthorized Use on a PayPal Account,
then
click "Continue."
7. Confirm that the claim is correct, then click
"Submit."
If you cannot log in to your account, follow the instructions
below to
report an unauthorized transaction associated with your PayPal
account:
1. Go to
https://www.paypal.com/2. Click on the
"Security Center" link located at the bottom of any
page.
3. Under the
"Report a Problem" column, click on "Unauthorized
Transaction."
4. Click
"Continue" under "Unable to log in?"
5. Confirm that the transaction in
question is unauthorized then click
"Continue."
6. Complete the report
for Unauthorized Use on a PayPal Account, then
click "Preview."
7.
Confirm that the claim is correct, then click "Submit."
8. Confirm your
account ownership by entering the financial information
requested, then
click "Continue."
Lastly, we recommend taking a few steps to protect
yourself from
identity theft:
1. Download the SafetyBar, a toolbar
for Outlook and Outlook Express,
which identifies known spoof emails.
2.
Get eBay Toolbar with Account Guard which warns you when you're on a
potentially fraudulent (spoof) Web site.
3. Sign up for Equifax Credit
Alerts for PayPal Users, a program that
provides an early warning detection
system in the event of identity
theft. Find out more by visiting the PayPal
Identity Protection Center
at
www.paypal.com/idprotection.
4.
Frequently monitor your PayPal account for suspicious activity.
For
additional tips please visit the PayPal Security Center at
https://www.paypal.com/security.
Thank
you again for sending us your report. We appreciate your efforts
to keep
PayPal safe.
Sincerely,
PayPal
PayPal Account Review
Department
______________________________________________________________
Important:
PayPal and its representatives will NEVER ask you to reveal
your password.
There are NO EXCEPTIONS to this policy. If anyone
claiming to work for
PayPal asks for your password under any
circumstances, by email or by phone,
please refuse and immediately
contact us via our secure webform online.
************************************************************************
This
email
is sent to you by the contracting entity to your User Agreement,
either
PayPal Inc or PayPal (Europe) Limited. PayPal (Europe) Limited is
authorized
and regulated by the Financial Services Authority in the UK
as an electronic
money institution.