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Story of Ducks and Eagles
11/8/2008 8:30:59 AM
Hi All Harvey Mackay, tells a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey . He handed my friend a laminated card and said: 'I'm Wally, your driver. While I'm loading your bags in the trunk I'd like you to read my mission statement.' Taken aback, Harvey read the card. It said: Wally's Mission Statement: To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment. This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean! As he slid behind the wheel, Wally said, 'Would you like a cup of coffee? I have a thermos of regular and one of decaf.' My friend said jokingly, 'No, I'd prefer a soft drink.' Wally smiled and said, 'No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.' Almost stuttering, Harvey said, 'I'll take a Diet Coke.' Handing him his drink, Wally said, 'If you'd like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.' As they were pulling away, Wally handed my friend another laminated card. 'These are the stations I get and the music they play, if you'd like to listen to the radio.' And as if that weren't enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him. Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he'd be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts. 'Tell me, Wally,' my amazed friend asked the driver, 'have you always served customers like this?' Wally smiled into the rear view mirror. 'No, not always. In fact, it's only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth individual, Wayne Dyer, on the radio one day. He had just written a book called You'll See It When You Believe It. Dyer said that if you get up in the morning expecting to have a bad day, you'll rarely disappoint yourself. He said, 'Stop complaining! Differentiate yourself from your competition. Don't be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.'' 'That hit me right between the eyes,' said Wally. 'Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.' 'I take it that has paid off for you,' Harvey said. 'It sure has,' Wally replied. 'My first year as an eagle, I doubled my income from the previous year. This year I'll probably quadruple it. You were lucky to get me today. I don't sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can't pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.' Wally was phenomenal. He was running a limo service out of a Yellow Cab. I've probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn't do any of what I was suggesting. Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles. Thanks Bertie Birchfield Bertie Birchfield
Pauline Raina

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Re: Story of Ducks and Eagles
11/8/2008 8:48:05 AM
Hi Bertie,

Welcome to Adland, this is a great story.

We all can learn from this, thank you for sharing with us.

I for sure want to be an Eagle :-)

I Will now go pass this link to my friends.

Enjoy your time in Adland and make loads of friends.



John Partington

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Re: Story of Ducks and Eagles
11/8/2008 9:28:13 AM

Hi Bertie,

Thanks for this inspirational story it has made my day, and also thanks to Pauline for sending me the link to this thread.

Its a pleasure to have both of you as friends.

Best Wishes


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Branka Babic

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Re: Story of Ducks and Eagles
11/8/2008 9:37:53 AM

Thanks Pauline !!!

Hello Bertie !

I enjoyed this story very much.

 "You'll See It When You Believe It" is my life credo, even though there are days when I use to have a behavior of duck! It`s not bad at all !!!

Being a duck, I come close to things which eagles cann`t often see. But what I have achieved, is a peace and love, appreciation and respect between my own duck and my own eagle ... It was not easy to match, but LOL, I really spent who knows how many years in "buying" their confidence :) ...

I wish for all people to read and understand this sweet story.



Re: Story of Ducks and Eagles
11/8/2008 10:38:45 AM

Bertie, a wonderful story, thanks for sharing.

Many of us are 'ducks' a lot of the time.  I find myself complaining and then stop to count my blessings.  However, I love real ducks, they are so much fun - we used to have 3 and they do a lot of quacking!!

'Soar with the Eagles', to rise above all the clutter and be the best you can be.  Maybe others will read your article and 'clean up their acts.' 

Well here's hoping...




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