Oh Sam,
I am so ashamed that such behaviour and discrimination should need to be addressed by a company whic flies the flag of my country.
Britain has a very mixed past over discrimination. From the unforgivable days of British slavery up to the time when we welcomed immigration to prop up our growing economy we have given out very mixed messages.
I can honestly say that my overall impression of those that I have lived alongside over a lifetime has been one of broad acceptance and we have, as a nation, always managed to absorb and accept different nationalities and cultures and make this one of the most cosmopolitan of societies.
Since the war on terror, the authorities here, on the basis of keeping us safe, have striven to watch anyone who is not instantly recogniseable as British (whatever that is) to a point where reason flies out of the window. I remember feeling uncomfortable myself on entering the USA when I expected to be greeted as a friend by our "special relationship" but was grilled for some time, however, nothing compared to the Russian lady who followed behind me.
It is obvious that mistakes are made but this organisation is getting a reputation for unacceptable values and if true deserves to be given as harsh a treatment as can be dealt. It would seem in this casethat the police were not without blame.
May I say here, on behalf of all fair-minded British people, SORRY, and help us to stamp out this kind of discrimination before it infects a broader spectrum of society.
Sam, if I can help from inside the UK then please let me know.
Roger